La Industry 4.0 and business in the face of the health emergency due to COVID-19

Estefani Carlota Jácome Andrade, Andrea del Rosario Cárdenas-Palma, Pilar Lorena Rivera-Badillo

18-29

Continuity of MiPymes under ISO 22301. Case Cuenca – Azuay

Alexandra Katherine Quituisaca-León, Ronal Armando Ruilova-Morocho, Gabriela Isabel Araujo-Ochoa

30-42

Relational Marketing Strategies for the development of the Tourism Sector

Yolanda Maricela Guangasi-Tomarima, Erika Alejandra Jácome-Malusin, Hernan Mauricio Quisimalin-Santamaria, Marcelo Javier Mancheno-Saá

61-73

Proposal for the reintegration of auto-tone products in the basic basket: tortillas de zapallo case

Marcelo Javier Ríos-Mariño, Ana Carolina Herrera-Caicedo, Viviana Elizabeth Cajas-Cajas, Washington Rodrigo Jijón-Argüello

137-147

Relationship between service quality and customer retention of the mobile service in telephone operator

John Peter Aguirre-Landa, Caleb Pillaca-Janampa, Rocío Victoria Quispe-Rupaylla

164-175

Social Responsibility in the choice of educational services of a higher institution in Lima This 2020

Silvia Rosario Olivo-Valenzuela, Eber Alberto Alcalde-Martínez, Luzmila Lourdes Garro-Aburto

176-182

Plastic bottle containers, a feasible business model. Azogues case - Ecuador

Jorge Oswaldo Quevedo-Vázquez, Jorge Edwin Ormaza-Andrade, Génesis Jamileth Toledo-Mora, Jorge Oswaldo Quevedo-Cuenca

193-202

Proximity marketing: Geolocation, as an advertising strategy in the brands of shopping centers in the city of ambato

Wilma Marisol Moposita-Lagua, Karla Jeanella Parrales-Bejeguen, César Maximiliano Calvache-Vargas

229-241

Labor accidents as a cost-generating factor in MSMES in the textile sector of the province of Tungurahua

Shirley Dayanara Guachamin-Durán, Betty Maribel Moposita-Azogues, Juan Enrique Ramos-Guevara

242-251

Knowledge and organizational learning management model in SMEs in the Province of El Oro

Alexandra Mónica Solórzano-González, Luis Mario Maridueña-Villena , Norman Vinicio Mora-Sánchez

252-260

Fixed assets and exploration in Ecuadorian mining companies

Angel Alexander Higuerey-Gómez, Lupe Beatríz Espejo-Jaramillo, Isabel María Robles-Valdés

4-17

Social Justice and Organizations

Mishell Natividad Córdova-Pionce, Edisson Andrés Frias-Pérez, José Miguel Acuña-Mayorga

118-124