Leadership as a quality management tool in mining societies: Bella Rica case

Luz Janeth Puglla-Torres, Jhon Jairo Paucar-Alomoto, Wilton Eduardo Romero-Black

4-15

Relationship between the Control Index of Corruption and certain economic and social variables

Verónica Yamileth Quezada-Romero, Josselyn Marlene Honores-Guamán, Bill Jonathan Serrano-Orellana

16-26

Análisis y propuesta de mejora de procesos aplicando 5s en una empresa de mantenimiento. Caso Ecuaclima

Felix Andrés Jaen-Procel, Víctor Alexander Villanueva-Cevallos, Ernesto Felipe Novillo-Maldonado

27-37

The labor insertion of people with disabilities in the business field

Tatiana Paola Analuisa-Zumba, Viviana Amparo Román-Escobedo, Ernesto Xavier González-Ramón

38-48

Business incubators and seedbeds: An analysis of reality in zone 3

Nelly Maricela Paredes-Medina, Sintia Paola Peñaloza-Nuñez, Pilar Lorena Rivera-Badillo

75-92

Global GAP and its complement GRASP: Philosophy of Corporate Social Responsibility of the Agri-food sector

Karen Nathaly Nivelo-Nagua, Andrés Marcelo Pacheco-Molina, Juan Marcos Pupo-Francisco

93-111

Merchandising: an invisible factor in the touristic sector

Erika Fernanda Muso-Guagchinga, Marcelo Javier Mancheno-Saá, Hernán Mauricio Quisimalín-Santamaría

165-183

Worker quality of life: The case of Latin America

Edisson Andrés Frias-Pérez, José Miguel Acuña-Mayorga

184-190

Customer service: from a perspective of the SERVQUAL model

Emilia Gabriela Narváez-Gamboa, Cecilia Karolina Reinoso-Mayorga, Juan Carlos Castro-Analuiza

191-204

Brand loyalty as a key objective of the commercial sector advertising campaigns

Andrés Sebastián Gutiérrez-Vaca, Carlos Javier Beltrán-Avalos, Leonardo Gabriel Ballesteros-López

205-219

Analysis about gastronomical offer in Tumbaco’s markets under patrimonialization perspective

Raquel Verenise Chacón-Jordan, Carlos Eduardo Pérez-Salazar, Keyerman Modesto Toapanta-Cisnerosf

220-228