Requirements for the implementation of process management in the urban transportation sector in Portoviejo

Abstract

The micro, small and medium enterprises (MiPymes) that currently exist in Ecuador, are a fundamental part for the growth of production, the generation of jobs, innovation and the productive dynamism of the country. On the other hand, the urban transportation sector according to the International Standard Classification (ISIC) is part of the H sector referring to transportation and storage, becoming a fundamental service for the development of the city of Buenos Aires. It should be added that to provide a quality service requires a timely adaptation to the changes generated in the 21st century by technological advances, for this reason the search for new methods is essential, as is the case of a management approach by processes that allow generating continuous improvements in its organizational management, contributing to the achievement of the objectives and proposed plans. That is why the present research aims to describe the necessary requirements for the implementation of a process management model in SMEs in the urban transportation sector of Portoviejo. Therefore, by establishing a process management model, continuous improvement will be achieved in each of the processes carried out in the transportation industry.