The Post-Pandemic Burnout COVID-19 in the Work Performance of Higher Education Institutions
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Abstract
Burnout is a state of emotional exhaustion, depersonalization and low personal satisfaction that occurs when a person experiences a chronically excessive workload or job stress, which was increased due to the adaptation of teleworking in higher education institutions, in which, the professors used new methods to adapt to the new education methodology, which brought with it stress, anxiety and various factors that influence the work behavior of each member of the university community. Methodology: Quantitative research was used because numerical quantities obtained through a survey were used, for this, a sample of 5091 people made up of personnel from the Technical University of Ambato, Universidad de los Andes (Uniandes) and Indoamérica Technology University, in addition, a bibliographic review was carried out by digital repositories such as Publimed, Scopus, Redalyc, etc., to order all the topics that intervene in this research. Results: 45% of the surveyed sample considers that due to the pandemic the working hours have increased, in addition, 41% of the sample considers that the origin of Burnout is due to insufficient emotional support provided by the human resources department of the Higher Education Institutions. Conclusions: Organizational culture strategies to combat burnout should focus on providing emotional support, reducing work activities and above all providing administrative measures to manage stress and workload.
Keywords: Burnout, Culture, Organizational, Research, Telecommuting.
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Patricio Javier Llagua-Arévalo , Universidad Técnica de Ambato - Ecuador
http://orcid.org/0009-0009-7057-3908
Student of Business Administration at the Technical University of Ambato.
Jenny Margoth Gamboa-Salinas , Universidad Técnica de Ambato - Ecuador
http://orcid.org/0000-0001-9507-6144
PhD in Administrative Sciences, master’s in business financial management, Commercial Manager, PETROLCENRO C.A, Administrative Director of IRDES, Professor Faculty of Administrative Sciences. Author of Scientific Articles and Books, Reviewer of Scientific Articles.
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