Management tools for measuring administrative processes
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Abstract
The present investigation is justified from the scientific aspect, since it contributes new knowledge; on the social side, since business organizations need to handle tools that allow them to carry out their administrative processes efficiently. The general objective is to diagnose the importance of a process manual as an internal management tool that allows the control of activities. To achieve the objective, a methodology established in the inductive method has been used, and it is qualitative research; The collection of the information is carried out according to the use of direct observation files and the application of an interview to the manager of the company, in this way, the sample originates from the various documentary and newspaper sources. The most outstanding results are due to the need for organizations to create, maintain and review patterns or strategies that order their operations, which influences their internal productivity and competitiveness, the above is materialized with the application of process manuals in the operation of the company; In addition to this, in the specific case of DIFAC SA, the investigation shows the importance of internal audit for the verification of its administrative processes. The conclusion indicates that the guidelines or business strategies are linked to the vision and mission of the organization, one of them is the process manual that allows the control of activities, promoting self-evaluation and efficient productivity.
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Olga Julissa Sánchez-Batallas, Universidad Técnica de Machala - Ecuador
Graduated from the Business
Administration Career (UTMACH).
I am a person of integrity and responsibility with my work, capable of making decisions and working as a team in order to meet the objectives of this company. I have work experience as a cashier in the sales department at RACSO NEOCELL S.A. and Assistant in the Production department in the Company GRULOPEZ C.LTDA. Finally, in the future I aspire to have my own company and also offer jobs in order to obtain profitability and success for my company.
Dayana Mishelle Pogo-Barrezueta , Universidad Técnica de Machala - Ecuador
https://orcid.org/0000-0001-8429-9983
Graduated from the Business Administration Career (UTMACH).
I did the pre-professional internships at
the Ministry of Labor.
Assistant of the Research Group
"Emprende, Ciencia y Acción"
(UTMACH).
I am persistent, proactive, friendly,
competitive and responsibility.
I have great ability to work in a team and establish strategies oriented to achieve commercial objectives that allow me to achieve success in my tasks and activities oriented towards the achievement of results.
Norman Vinicio Mora-Sanchez, Universidad Técnica de Machala - Ecuador
https://orcid.org/0000-0002-2814-2751
PhD in Business Administration (UNMSM),
Master of Business Administration (UTMACH),
Commercial Engineer in Business Administration (UTMACH),
Bachelor of Business Administration
Chief Financial Administrative Officer of the Municipal Health Directorate GAD Machala (2001-2009)
Manager in Charge of EMSA GAD Machala (2009)
Former Coordinator of the UTMACH-MIPRO agreement (2014-2016),
Former University Extension Coordinator (2008-2010),
Professor at UTMACH since 1998
e-mail: nmora@utmachala.edu.ec;
vini.21173@hotmail.com
Wilton Eduardo Romero-Black, Universidad Técnica de Machala - Ecuador
https://orcid.org/0000-0001-5200-1361
Industrial Engineer, Research professor at UTMACH, professor of the Quality Management, Production Administration and Environmental Management chairs; PhD candidate in Environmental Science and Technology in Coruña-Spain, Project Manager for Relations with society, Industrial Technical Advisor with 5 years of experience in the industrial sector and 12 years in education and more than 10 investigations in the area of knowledge.
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