Customer attention: Services Offered by the PEs of the GAD of the Canton Machala-2020

Abstract

The importance of public companies is thing that be more of a business type are find interested in the citizenship, working in one way effective by providing whith the services they offer to the population. Observing that over time the client or the citizenry is a fundamental piece of the growth of companies. Taking into account that we do not know user satisfaction, they have not made an effort to improve their service, as we can see in the study carried out in this article on the services offered by the GAD of the Machala canton to the customer service department. Applying the different methods of quantitative, qualitative, descriptive, inductive, statistical analysis, carrying out surveys to the population and thus obtaining a real and positive result of what we are studying, verifying it with facts, giving different alternatives for improvement, establishing criteria for the application of different strategies such as tests, evaluations, trainings, forums, interviews, conferences, seminars, workshops applicable to the personnel that will be part of the department that offers this service. Realizing that the population was studied, it also gives different proposals since they are the ones who receive this service, proposing a suggestion box establishing improvements in their care because they feel the insufficiency and this over time has developed different dislikes on the part of the servers, that is the main focus of this article to establish an improvement in the department quickly and effectively.