Organizational Culture Strategies in the Quality Management System for Industrial Enterprises.
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Abstract
Understanding the characteristics of industrial companies and the environment in which they develop is essential, therefore organizational culture (OC) plays an important role due to its scope, in this sense it is becoming increasingly relevant in organizations that constantly experience changes in the environment. This study focuses on the strengthening of OC in the quality management system, which, supported by theories of several authors, in the executive decree 004 and in the ISO 9001-2015 Standard that allow designing strategies and management models of an OC that contributes to the fulfillment of business objectives. On the other hand, a situational study of industrial companies is carried out, through the application of surveys to collaborators, which resulted in that the OC is based on strategies, teamwork, leadership, commitment of people, customer focus, process approach, continuous improvement, relationship management, roles, responsibilities, authorities of the organization, communication of quality policy, values, and principles.
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Darwin Gustavo Jaque-Puca , Universidad Estatal Península de Santa Elena - Ecuador
https://orcid.org/0009-0002-7959-4210
Master in Industrial and Process Design (U.I.SEK), Industrial Engineer (ESPOCH), University Professor at the Faculty of Agricultural Sciences of the Santa Elena Peninsula State University, Experience: 13 years in the Automotive-Metalmechanical (Manufacturing of buses in the companies Varma and Miral Autobuses) and in the Oil Petroleum (Company Agip Oil).
Juan Carlos Muyulema-Allaica, Universidad Estatal Península de Santa Elena / Centro de Investigación e Innovación de Ingeniería Industrial - Ecuador
https://orcid.org/0000-0002-9663-8935
Currently Research Professor at the Faculty of Engineering Sciences of the State University Santa Elena Peninsula; Professor at Postgraduate level at PUCESM, UPSE, UCE and UISEK; Accredited Researcher by Senescyt (REG-INV-19-03841); Engineering and Business Projects Manager of CAAPTES Group-Ecuador Group. Doctor in Industrial Engineering: Industrial Design and Production Technologies, Master in Industrial Engineering, mention Planning and Control of Production and Services, Master in Business Management Based on Quantitative Methods, Industrial Engineer and Commercial Engineer. Dedicated from the business sector to contribute to the strengthening of the innovation ecosystem through research work.
Susana Ibelia Jarrin-Castro , Investigadora Independiente - Ecuador
https://orcid.org/0009-0000-4130-8747
Graduate in Integrated Quality Management, Accounting and Auditing Engineer, Assistant to the Trust area of the Ambato Electric Company.
Professional services in taxation, Internal Audit, Quality Management, Safety, Environment.
Financial Audit and Business Management.
Paola Martina Pucha-Medina, Universidad Del Pacífico – Ecuador
https://orcid.org/0000-0002-4712-7661
Currently Research Professor at the School of Business and Economics of Universidad del Pacífico. Financial Management Manager of the Business Consulting Group CAAPTES-Ecuador; Accredited Researcher by Senescyt (REG-INV-20-04346). Doctor in Legal and Business Sciences, Master in Business Management Based on Quantitative Methods, Engineer in Finance. Dedicated from the business sector to contribute to the strengthening of the innovation ecosystem through work in national and international multidisciplinary teams. Additionally, she contributes in R+D+I processes, researching in lines related to Value and Risk Calculations in Investments; Quantitative Methods for Decision Making; Economics in Productive Sectors; among other areas, such as Corporate Social Responsibility (CSR) and Sustainable Finance.
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