From bank digitalization to financial inclusion: an exploratory study from microfinance
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Abstract
The study analyzes the relationship between the digitalization of financial institutions and financial inclusion in the context of microcredits in Manta, Ecuador. By using the video communication platform Zoom, the data collection involved focus groups and in-depth interviews with microcredit advisors and experts in financial digitalization. The research explores and describes a range of obstacles and opportunities to produce financial inclusion through digitalization. The emergence of the COVID-19 pandemic accelerated significantly the digitalization course of financial institutions, which includes the microcredit segments. Also, Fintech companies play an important role in promoting financial inclusion by developing applications that allow banks to approach excluded financial communities and promote transactions in these segments. Finally, to promote financial inclusion through digitalization in the rural sector, it is first necessary to bank these communities in person.
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Katiuska Delgado-García, Pontificia Universidad Católica del Ecuador sede Manabí
Commercial Engineer from the Universidad Laica Eloy Alfaro de Manabi, certified as a Transformational Ontological and Business Coach, by TO BE Company, currently a student of the last semester of the MBA, specialty: Quality and Productivity Management, from the Pontificia Universidad Católica del Ecuador, Manabí campus.
She has a professional career of 16 years in the business area of the Financial System.
Ignacio Loor-Colamarco, Pontificia Universidad Católica del Ecuador sede Manabí
PhD in Human Geography from the University of Manchester, UK. Thesis: Informal Green Infrastructure (IGI) and the pursuit of Sustainable Development in Quito City. Additionally, he obtained a master's degree in International Business from Nova Southeastern University, United States; and is an Economist from the Universidad Católica Santiago de Guayaquil, Ecuador. He is a researcher in urban planning and sustainable development. His areas of interest are informal settlement infrastructure, the social context of construction biomaterials, green infrastructure, social organization of informal settlements, informal practices and the transition to net zero carbon.
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