Evaluation of Mental Load and Technostress of Civil Registry Workers at the Riobamba Agency

Abstract

This research work was carried out in the civil registry of Riobamba, focusing on two key aspects: (a) mental load and (b) technostress, assessed at a single time. The objective was to determine the relationship between the levels of mental load and technostress in workers. A correlational approach was applied, using Cramer's V test to analyze how these variables relate to sociodemographic factors. The population consisted of 46 workers, who answered a survey voluntarily through Google Forms. The data collected were organized in Excel and analyzed with SPSS V26. To assess mental load and technostress, the SWAT test and the NTP 730 standard were applied, respectively, both with Likert scales to calculate the final scores. The results show that 6.5% have a low mental load, 87% a medium mental load and 6.5% a high mental load. These results indicate that the predominant mental load is medium-high, which is due to the nature of the organization, especially because it serves clients with a diversity of processes, short deadlines and a large number of people who require the service. Regarding technostress, 73.9% is low, 19.6% medium and 6.5% high. The correlation of variables is established through Cramer's V of the sociodemographic variables and the tests applied. The analysis of the results reveals that, in general, the workers of the Riobamba civil registry face a medium-high mental load and a low level of technostress. These findings show the need to implement a prevention manual to mitigate the negative effects that mental load and technostress can have on the physical and mental health of the staff.