Job stress and its impact on the performance of the employees of the Corporación Nacional de Electricidad CNEL EP de Manabí

Abstract

Work stress, characterized by anguish and anxiety, affects employees' daily activities in different work contexts, reducing their ability to concentrate, make decisions and collaborate effectively in the organization. Its presence leads to a decrease in the quality of work, an increase in risks and errors that ultimately affect the team's work performance. This research analyzed the incidence of work stress on the performance of employees of the National Electricity Corporation Manabí-Manta Business Unit. The research used a mixed and field methodological design. Questionnaires adapted from the ILO-WHO were applied to measure work stress and from Laime Elizabeth to know employees' perceptions of their performance. The instruments were applied to people responsible for areas represented by 40 employees who work in the Manta Business Unit; In addition, descriptive, analytical and correlational methods were used, which included the Pearson correlation coefficient; The collected data were presented in descriptive tables and figures and subsequently correlated. This facilitated obtaining results by identifying significant relationships between the variables studied and provided a detailed understanding of how work stress affects the performance of the organization, which demonstrates the existence of critical areas for future interventions and organizational improvements, criteria which is validated by a moderate positive correlation of r = 0.55 between both variables. It is concluded that the level of stress in employees causes their work performance to decrease, particularly in teamwork, preventing them from collaborating and cooperating in fundamental activities for the delivery of the service to the community.