Effectiveness of electronic government in compliance with tax obligations, in the city of Portoviejo, 2021

Abstract

Technology-based governance is a trend that is increasing among Latin American governments, technological advances have made many processes that had to be carried out in person now be carried out through a web application or when entering a certain web page of any organization. In this sense, communication and information technologies are being the protagonists of many changes at all levels, and such is the case of governments and democracies in different parts of the world, these governments have considered the possibility of including the new technologies to government processes, generating what is known as Electronic Government, which bases its central idea of application on the incorporation of technological tools to its processes or options that are offered to the citizen in order to manage their requirements in a way more expeditious, truthful and transparent. The objective of the research is to analyze the effectiveness of electronic government in compliance with tax obligations in the city of Portoviejo in 2021, this as part of a new Open Government policy adopted by Ecuador. The methodology used was that of a documentary investigation, in which it was concluded that the city of Portoviejo occupies one of the first places in Ecuador in which efficient services are included around the collection processes at the tax level of the region, apart from of the information available on the city's website.