Administration of primary education: perceived effects of quality and satisfaction of parents
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Abstract
When it comes to educational sectors, the most important factor to consider is the quality of the service provided by the institutions, since the quality of the service will lead to the satisfaction of the students and their representatives. Therefore, the objective of the research work is to identify the effects of quality and satisfaction of parents with respect to the administration of primary education. In this way, the HedPERF model was applied. The survey was carried out on 60 parents of students in initial education, 2nd and 5th grade of basic education of the Julio Enrique Fernández Educational Unit in the city of Ambato using a statistical method of exploratory factor analysis. According to the formulation of hypotheses, all were accepted. Finally, it was concluded that, in order to improve satisfaction with the quality of educational administration, administrators must take quality measures such as improving the institutional image, solving problems in academic programs such as instructing children from very young about different qualities that may be interested, and in the same way, if these aspects could be improved, the loyalty of the representatives will increase.
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Adela Mercedes Urquizo-Villamarín, Unidad Educativa Julio Enrique Fernández - Ecuador
https://orcid.org/0000-0003-3623-0505
Adela Mercedes Urquizo Villamarin; with a bachelor's degree in Education Sciences mention Basic Education graduated from the Technical University of Ambato and a postgraduate Master's degree in Innovation in Education, graduated from the Pontifical Catholic University of Ecuador Ambato Headquarters.
In terms of work, he has worked as a teacher of Basic General Education for 9 years, first entering the Nueva Esperanza Private Educational Unit for 5 years, later in the Tirso de Molina fiscomisional Educational Unit for 3 years and currently in the Educational Unit Julio Enrique Fernández, all with jurisdiction in the city of Ambato, province of Tungurahua.
Diana del Rosario Pazmiño-Medina, Unidad Educativa Julio Enrique Férnandez - Ecuador
https://orcid.org/0000-0003-3240-9698
Diana del Rosario Pazmiño Medina, teacher at the Julio Enrique Fernández Educational Unit.
In terms of work, I have worked as a teacher of the fifth year EGB grade, since this school year.
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